I purchased two Tricaster HDMI mini X machines a few weeks ago. One works fine after matching the camera frame rates with the session settings.
The second machine has many issues.
ISSUE 1: DDR auto play wouldn't work when I punched it on the program bus. When I selected another source on program, the DDR began playing. I couldn't find a way to fix the DDR issue, so I thought maybe I should update the software.
ISSUE #2: After navigating to the dashboard and selecting "Update Tricaster," I downloaded the software and restarted my machine. When my session re-appeared, the 2 cameras I saw before the update, disappeared from inputs 1 and input 2. I could see the embedded audio but no picture. As recommended, I created a new session and matched the camera frame rates with session settings. Still no picture in input 1 and input 2.
STEPS TO RESOLVE THE ISSUES: I thought, maybe there is a problem with the HDMI 1 and 2 ports. I then removed the HDMI cables from inputs 1 & 2 and connected the HDMI cables into inputs 3 and 4. For a little while I could view the cameras in inputs 3 & 4 but not directly from inputs 1 & 2. I wanted to see if any other sources could be seen in inputs 1 & 2 so I selected NDI sources into inputs 1 and 2 and found that I could see those NDI sources. I was also able to map a camera from HDMI input 3 into the Tricaster's Input 1 but not input 2. At this time, I don't know what to think. I can't find a pattern other than sometimes the cameras are seen and sometimes they are absent. I exited the session, then restarted the session and the same issues repeat themselves.
I tried a factory reset but now I can't re-register my Tricaster. Please advise.
