ucentraltv
New member
We recently upgraded to a TC2 Elite and Mini4k from older TriCaster models.
As we pull in our video clips into any DDR, both on the TC2 and TC Mini4K, the auto-thumbnail or first frame of video does not appear. We only get the the grayed out video clip icon. However, the clip plays fine in the DDR and clicking on the clip shows the thumbnail/first frame preview in the DDR.
We can manually set each clip's current frame to show the thumbnail when playing, but this isn't a solution as we consistently bring in clips daily. Our first frame is not black. We have tried multiple video sources, including .MP4 and .MOV.
Even if we transcode the video to the TriCaster, we still get the grey thumbnail video icon.
As we pull in our video clips into any DDR, both on the TC2 and TC Mini4K, the auto-thumbnail or first frame of video does not appear. We only get the the grayed out video clip icon. However, the clip plays fine in the DDR and clicking on the clip shows the thumbnail/first frame preview in the DDR.
We can manually set each clip's current frame to show the thumbnail when playing, but this isn't a solution as we consistently bring in clips daily. Our first frame is not black. We have tried multiple video sources, including .MP4 and .MOV.
Even if we transcode the video to the TriCaster, we still get the grey thumbnail video icon.