NDI/HX phone app

B

BBZ Studios

Active member
Hello guys,

for a theatre production, we are utilizing an iphone SE 3rd generation (iOS 18.3) with the NDIHx Camera App as a live camera.

For reasons we have not been able to find, after about 60-90 minutes, the app crashes to home screen, obviously cutting of connection.

Things we tried so far:

  • screen timeout/battery saving options off
  • using an ethernet connection instead of Wi-Fi
  • keeping the iphone on a charger permanently
Does anyone have any ideas what the issue could be? I tried researching on ndi website and here but did not find any helpful info.

Thanks in advance ✌️
 
Did you try the SW (just for test purposes) on any other phones than SE gen 3? How many receivers are connected to the phone at the same time to get the stream? Do you have any warning message, or pop-up or anything when the crash happens, or just plainly goes to the home screen, and you loose the app even from the app carousel?
 
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