NDI|HX Feeds not showing up in NDI Monitor

I

imryh

Member
Hello.

Just got a new Dell Windows 11 laptop. Installed the newest version of NDI Tools (or Core NDI, I think it's called now).
All the full NDI feeds show up great in NDI Monitor.
Most of the NDI HX2/3 feeds show up as well.
But a few don't. I can see them on the list, but when I click on them, nothing happens. I see no video.
I can see the video fine on any other computer on the network with NDI Monitor.
Any idea what's going on? Any additional drivers I need to install to see all variations of NDI|HX?

Thanks.

Imry
 
This could be caused if the HX source is using H.264 or HEVC compression. If it is using HEVC, the Windows computer will need a decoder installed.

www.microsoft.com

HEVC Video Extensions - Official app in the Microsoft Store

Play High Efficiency Video Coding (HEVC) videos in any video app on your Windows 10 device. These extensions are designed to take advantage of hardware capabilities on some newer devices— including those with an Intel 7th Generation Core processor and newer GPU to support 4K and Ultra HD...
www.microsoft.com
 
Maybees....,
did you try already to delete NDI Tools-> restart (turn off) Laptop -> reinstall NDI WIN Tools 5.6.1.0 yet?
btw, aka ´NDI Core Suite´ Bundle in the new NDI ´owner´ world terms (since April 2019++).

If still no luck, which NDI|HX 1/2/3 streams exactly still do not get thru?
 
Uninstall and clean install didn't work.

We have lots of JVC KY-PZ200NWU cameras set up on our network. All our showing up fine, except the one that was updated to the newest firmware - 1.1.5.3. That supposedly added NDI 5 support. I would call JVC and ask for more info - except that the camera shows up fine on all other computers. It's just this one computer that won't show it...
 
just another guess / idea:
all your other (working) computers running same NDI Tools 5.6.1.0? But I think they are indeed :unsure:

Any chance to re-roll the firmware version of this camera to previous version again to check if it might be this new 1.1.5.3 firmware in combination with this laptop?
 
So I rolled back the camera firmware to an older NDI 4 version, and it works fine. So it’s some sort of clash with the new firmware. JVX engineering is looking into it.

Thanks all.
 
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