Bought a backup TriCaster 860

If you can open a web page with same Explorer version on your other (working) 860, and network HW is ok, it could be indeed also related to the older TC build on your ´new one´, different WIN10 System Update status, or maybe an older GPU driver version (do both units have the same Nvidia card model HW installed?) on your ´new´ one.
Will be interesting to hear also what your Computer whiz find out.
 
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computer whiz here. machine is making connection. basic terminal commands resolve normally, and network traffic does its thing without getting into the weeds. issue seems to be browser related. going to research updating just the browser. microsoft edge was suggested, so going to start by looking that route, but does anyone know if third party browsers like chrome, firefox, edge, etc can be used? System itself is win 7, so that also presents some risks.
 
What is the best way to backup the TriCaster so, in case I need to restore it, I can. I thought I saw a strait backup procedure somewhere when I was playing with it this past week, but now I can't find it.
 
Here's the latest...

SKU: TC860MSAdvEd
Click to expand...
That SKU decodes as:
  • TC860 = TriCaster 860
  • MS = Multi-Standard model
  • AdvEd = Advanced Edition license
In other words, the license information the previous owner sent you appears to correspond to an Advanced Edition upgrade for a TriCaster 860.
However, that creates a contradiction:
  • Installed software: 2-2-140203B (Standard Edition)
  • License SKU: TC860MSAdvEd (Advanced Edition)
Those two should not normally exist together.
There are a few possibilities:
  1. The hard drive was replaced. This is the most common explanation. Someone installed an older Standard Edition image, so the machine boots Standard Edition even though the owner has the Advanced Edition license.
  2. The Advanced Edition was never installed. The owner may have purchased the license but never completed the upgrade.
  3. The software was restored from recovery media. Factory recovery DVDs often restore Standard Edition. Unless the Advanced Edition update is reinstalled afterward, the system stays Standard Edition.

I think your seller is probably telling the truth​

When you first told me the build number, I suspected the seller had simply been mistaken. Now, seeing TC860MSAdvEd, I think it's much more likely that the license exists, but the software on the hard drive doesn't match the license.

Here's what I'd ask the seller​

  • Does he have the Advanced Edition installer (DVD, ISO, or downloaded installer)?
  • Does he have any recovery media that came with the upgrade?
  • Did he ever reinstall Windows or replace the system drive?
Those answers will tell us a lot.

​

 
Under Backup or Restore, I selected it and It began restarting. Scared me, didn't expect that, so I powered down. When booting up again, boot up stopped at screen saying Launch TriCaster or Backup or restore C. I selected Launch. I clicked register TriCaster and it allowed me to change to the new serial number but wouldn't progress to any other selection. I was locked out. Getting Frustrated and still no contact from Vizrt support. 3 Weeks now.
 
yes, this is a Linux boot partition on C:\ drive and will restart system to boot up to start doing its job.
Again, if you are not used to this Tool created some time ago by Newtek I recommend trying to find someone nearby to help you with. (e g. size of backup drive (USB), correct selection of this drive within "Create User Backup Drive" option of tool, ...) maybe your whiz ?
 
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bbailey said:
Here's the latest...


That SKU decodes as:
  • TC860 = TriCaster 860
  • MS = Multi-Standard model
  • AdvEd = Advanced Edition license
In other words, the license information the previous owner sent you appears to correspond to an Advanced Edition upgrade for a TriCaster 860.
However, that creates a contradiction:
  • Installed software: 2-2-140203B (Standard Edition)
  • License SKU: TC860MSAdvEd (Advanced Edition)
Those two should not normally exist together.
There are a few possibilities:
  1. The hard drive was replaced. This is the most common explanation. Someone installed an older Standard Edition image, so the machine boots Standard Edition even though the owner has the Advanced Edition license.
  2. The Advanced Edition was never installed. The owner may have purchased the license but never completed the upgrade.
  3. The software was restored from recovery media. Factory recovery DVDs often restore Standard Edition. Unless the Advanced Edition update is reinstalled afterward, the system stays Standard Edition.

I think your seller is probably telling the truth​

When you first told me the build number, I suspected the seller had simply been mistaken. Now, seeing TC860MSAdvEd, I think it's much more likely that the license exists, but the software on the hard drive doesn't match the license.

Here's what I'd ask the seller​

  • Does he have the Advanced Edition installer (DVD, ISO, or downloaded installer)?
  • Does he have any recovery media that came with the upgrade?
  • Did he ever reinstall Windows or replace the system drive?
Those answers will tell us a lot.

​

Click to expand...
I also think this system went thru a Factory Restore (via the Backup&Restore Tool located in a Linux Partition on TriCaster C:\ System drive) before this 860 reached your place. This restore function will take unit always back to 'as left factory'.
Advanced Edition was back then (~mid 2015 - Q3 2020) a to purchase additonal functions and feature set (SW Upgrade on top Standard Edition) including a new system Reg. # instead of original TC SN.
Fyi, latest TAE Editon 3 is also available on this vizrt ´TriCaster Family - Product Updates´ page.
Since your exiting 860 is still on Standard Edition, as far as I understand, you will most likely update your ´new one´ to the latest available build of SE to get e.g. NDI workflow support on unit, as you are looking for since the beginning of this thread. Not onto Advanced Edition 3 version, correct?
 
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I found this: https://downloads.newtek.com/LiveProductionSystems/TCStandard/TriCaster.exe along with 4 bins and copied them to an external drive. When trying to update my TriCaster 860 with it, I wasn't allowed. My TriCaster is connected to the web but the IE is trying to open the installer. But IE is outdated. Sounds as if I may need Google Chrome or Edge before I can proceed. What has everyone moved to since IE is no longer a valid web browser? Am I barking up the right tree, now?
 
this unit is still running WIN 7, right?
I'd try Firefox then.

Or there is indeed an issue with
  • Installed software: 2-2-140203B (Standard Edition)
  • License SKU: TC860MSAdvEd (Advanced Edition)
as you described in yesterdays report.

another idea - try to install these files from external disk without Internet connection.
 
I was able to update to the latest software, 2-6-200110. But I'm stuck at re-registering. SN passes, ID passes, but registration Code not accepted.
 
stp_productions said:
You are likely going to want to re-register it to you. What that entails is some calls to support and and getting it un-registered and re-registered in your name. Buying it through a vendor can help with that process so not really sure what it loooks like without. If they put a random password on it and not a default blank one you may even need to restore it to factory and then upgrade it back to current, what ever that looks like for the older tricasters.
Click to expand...
See also this reply from stp_productions (July 13th) at the very beginning of this thread :)
 
Hi again Bob,

which means you do have now finally NDI support/workflow on this recently bought 860, like you are used to have/work with on your other existing one, correct?
 
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