Blue person on input 2
- Thread starter alonso
- Start date
livewirenow
Member
We are seeing the same issue with out TC2 Elite. In addition to the problem below - both seemed to occur with the same software update.
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Occasionally we are having issues with bringing a mix/output back into the TC2 as an input.
For example... if I set Input 12's source as an output MIX or OUT it will stutter or freeze. In those same sessions I'm also seeing some random NDI signal issues. So I'm guessing something internally with the NDI software is causing the issue.
Sometimes a new session will fix it but it is highly unreliable and makes me thing the issue is much deeper than the session file.
Wondering if others are seeing this issue also.
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Occasionally we are having issues with bringing a mix/output back into the TC2 as an input.
For example... if I set Input 12's source as an output MIX or OUT it will stutter or freeze. In those same sessions I'm also seeing some random NDI signal issues. So I'm guessing something internally with the NDI software is causing the issue.
Sometimes a new session will fix it but it is highly unreliable and makes me thing the issue is much deeper than the session file.
Wondering if others are seeing this issue also.
Hello VIzrt - no one out there who would like/can add some additional ´insights´ on this one in here?
Does/will latest 8-6-260723 (obviously for now available for Vizion only) help?
For TC2-E (and all other models) lastest available build seems to be still the one back from 8-5-260617
Does/will latest 8-6-260723 (obviously for now available for Vizion only) help?
For TC2-E (and all other models) lastest available build seems to be still the one back from 8-5-260617
Last edited:
Hello everyone,
Did anyone send in a report for support on this? I'm running a Vizion on the latest public build - never seen this issue, also have a TC2, will update it to the latest build, and will check.
Did you have any Zoom caller or Teams caller selected as Input2 before you rolled and updated your device?
I'm just trying to figure out what is happening here, so bit more information, environmental variables, short description of workflows would be helpful.
These used to be the placeholder for LiveCall Connect users, but since we moved to the new version, I think this icon was phased out, and even if you are selecting a Zoom caller as a source, it would show you black on the viewport until you deploy connection.
I'd also love to see a problematic session backup file (preferably) without a ton of clips in it please.
Please also create a ticket, so we have an actual report on this issue, and either just send me the ticket number as a private message, or your session file.
Did anyone send in a report for support on this? I'm running a Vizion on the latest public build - never seen this issue, also have a TC2, will update it to the latest build, and will check.
Did you have any Zoom caller or Teams caller selected as Input2 before you rolled and updated your device?
I'm just trying to figure out what is happening here, so bit more information, environmental variables, short description of workflows would be helpful.
These used to be the placeholder for LiveCall Connect users, but since we moved to the new version, I think this icon was phased out, and even if you are selecting a Zoom caller as a source, it would show you black on the viewport until you deploy connection.
I'd also love to see a problematic session backup file (preferably) without a ton of clips in it please.
Please also create a ticket, so we have an actual report on this issue, and either just send me the ticket number as a private message, or your session file.